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BDM
Newsletter, December 2002
Prescriber Order Entry and Wireless Technology Tops Project List
with BDM Customers
2002
has delivered the anticipated rise in the activity and profile of
Prescriber Order Entry initiatives across BDM’s customer
base.
As
with every opportunity in health information, the approach to the
solution has been varied according to infrastructure preferences,
the key players involved, and the resources available at the
hospital or hospital group.
From the inception of RxTFC®
PHARMACY INFORMATION SYSTEMS, BDM has continued the pursuit of
improving patient safety, and providing evidence-based information
access at the appropriate point of care. This has been driven by
three guiding principals; SYSTEM FOCUS, CONTINUUM OF CARE, and
INFORMATION ACCESS. We have long recognized that to provide the
right information to health care practitioners, and to avoid the
problem of variability in practice, decision support must be
aided by technology.
Replacing paper orders with some variation of electronic orders,
by itself, will not leverage the benefits of clinical decision
support. To overcome this problem, BDM has developed three options
to accomplish the task of prescriber order entry, to achieve the
real value offered by CPOE. The first option provides
bi-directional HL7 order results integration, the second uses API
to provide RxTFC® business
logic to a third party prescriber order entry solution. The third
offering from BDM is a customized RxTFC®
prescriber order entry solution.
RxTFC® bi-directional offering
receives HL7 standard orders from an order entry system and
presents the orders to RxTFC®
for verification. Pharmacists then have the ability to approve or
change the order.
When
RxTFC® is functioning as the
business logic module to an order entry system, RxTFC®
receives and returns requested data to the order entry system.
With this approach, RxTFC® can
support the physician’s decision-making process about what to
order and how to order it.
BDM’s
customized RxTFC® prescriber
order entry solution allows institutions to develop facility
specific solutions to demanding requirements. If, for example, you
have specific requirements for pediatric chemotherapies or other
needs, BDM can help you develop a customized solution to your
specifications.
Whether you require a complex enterprise wide clinical order entry
system that was designed by and for physicians, or a generic
interface that will work with various vendors, or perhaps you
require a customized solution, BDM will work with you to fulfill
your requirements.
A Message from Dallas Howe,
President of BDM
Welcome
to the close of another year that challenged us all, health care
providers and vendors alike, to expand our capabilities and follow
through on delivering the best available solutions to patient
safety and the efficient management of scarce resources in the
pharmacy.
It
was particularly gratifying to be part of significant POE projects
at several major medical centers, where we worked with clinical
specialists to incorporate their workflow/needs, and provided
expert integration development services. In recent days, we have
also learned of an enthusiastic customer who has initiated a
project in which physicians (in addition to pharmacists) will be
interacting directly with our RxTFC®
pharmacy order entry using wireless workstations. We will watch
that with interest and provide our assistance in meeting the
physician’s needs within the RxTFC®
order entry function.
On
the wireless BDM In Motion PDA productivity front, our Inventory
In Motion and Pharmacist In Motion products are now installed as
pilots at several Canadian and U.S. customer sites, with live
implementation scheduled early in the new year. Full RxTFC®
functionality is now available on wireless platforms with these
and more specialized applications being added for on-line real
time access to the client’s RxTFC®
database.
Our
role, once perceived as solely pharmacy software developer and
provider, has evolved and expanded to be a medication POE software
provider and a POE systems integrator. Also, for many, the RxTFC®
pharmacy information system is the link between multiple automated
dispensing devices, systems and organizations. Recognizing the
pharmacy as the best data source in the health care organization
for patient medication safety, many customers look to BDM to
participate as a key resource in their strategic planning and
generate desired project deliverables. Our systems, and the
results of our R&D efforts, are also looked upon as a
recruiting tool for customers striving to maintain, attract, and
grow professional pharmacy resources.
If,
as part of your pharmacy planning, there is POE on the horizon, or
if you are interested in the wireless approach, the flexibility of
BDM’s RxTFC® software,
our innovative new modules and the expertise of our pharmacy
resources will benefit you from the planning stage through to
successful live implementation.
Visit
us regularly at www.bdm.ca as we continue to offer leading edge
tools to meet your pharmacy opportunities and challenges.
Response to BDM MEDADMIN Safety Net Overwhelming
BDM’s
invitation for customers to participate as first users of its
MEDADMIN wireless decision support tool has met with an
overwhelming response across its customer base.
As
reported in the October 2002 issue of Pharmacy Practice News,
researchers at Auburn University School of Pharmacy have found
that nearly 1 of every 5 medication doses in the typical hospital
and skilled nursing facility is in error, with 7% of those errors
rated potentially harmful. The most frequent errors by category
were wrong time (43%), omission (30%), wrong dose (17%) and
unauthorized drug (4%).
MEDADMIN
is a BDM decision support tool that reinforces nursing staff by
providing dosing guides and bar code reconciliation during
administration of medication, thereby increasing the
identification of medication administration errors.
Barcode-enabled point of care technology, in combination with
wireless technology, allows for real-time confirmation of patient
identification, medication, dose, time and route of
administration.
MEDADMIN
IN MOTION will verify the five rights of patient medication
administration using scanning technology and a wireless network to
support the caregiver to:
- Improve operational efficiencies
- Reduce medication administration errors
- Decrease health care cost attributed to ADEs
- Provide medication administration data to electronic MARs
Ask
your BDM sales or account representative for more information on
this exciting product.
Did You Know ...
-
 BDM
biometric security integrates RxTFC®
Pharmacy Information System with SecuGen® optical
fingerprint scanning devices to offer a dramatic increase in
system security, ease of use and minimal maintenance. With this
technology only authorized users will have access to the
password, their finger. SecuGen®'s products include a
biometric mouse, biometric Hamster which is a standalone desktop
scanner and a keyboard with an integrated optical fingerprint
scanner. (www.bdm.ca/product_biometrics.html)
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RxTFC® supports the Calgary
Health Region's Central Production Pharmacy, which is a 17,000
square foot facility, in which 46 staff members support
manufacturing, TPN, CIVA, and unit dose production for the 4
major hospitals and 2000 beds operating in the Region. The
facility also handles all buying and inventory needs.
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BDM PHARMACIST IN MOTION is a powerful handheld system that you
can use to access RxTFC®
while on the move. This innovative technology provides a wide
range of RxTFC®
functionality on familiar PDA (Personal Digital Assistant)
devices allowing you to perform clinical functions throughout
your day. Hot sync processing refreshes patient data on BDM
PHARMACIST IN MOTION and adds your clinical input to RxTFC®
PHARMACY INFORMATION SYSTEM.
(www.bdm.ca/product_inmotion.html)
Gwen Miller
Help Desk Co-ordinator
BDM
Support Center
 What
does a customer expect when they call a help desk? Someone who
understands hospital pharmacy, someone who listens, and someone
who makes a special effort to communicate with them on the status
of their issue as it is being solved. It is a real “bonus”
if that person knows your name, and maybe even recognizes your
voice before you introduce yourself. BDM customers get it all when
they speak to Gwen Miller, BDM’s Help Desk Co-ordinator.
In
a former life, prior to joining BDM in 1997, Gwen Miller worked
for 18 years as a pharmacy purchasing clerk. “I have come
from the days when we did it all”, Gwen jokes. As part of a
relatively small staff, she learned pharmacy terminology, hospital
work flow, and worked with the hospital pharmacy team to meet the
challenges involved in the delivery of pharmacy services to a 500
bed hospital. She also interacted with a help desk from a user
point of view.
Gwen loves her role at BDM and takes it seriously. “The most
important part of my job is communicating with the customer—the
personal part”, states Gwen intently. “Then, I work with
our Support Center team to get those support calls closed as soon
as we can.” Gwen uses all of the technical means at her
disposal and her excellent organizational skills to ensure
customers receive a response quickly and are in the loop as issues
are being resolved.
In
addition to handling the flow of telephone and internet based
support incidents, via BDM ClientNET, Gwen also distributes
software change advisories to customers, issues reminders and
follows up on any software modifications customers may request.
What is the most rewarding part of her job? Without hesitation,
Gwen cites the camaraderie developed with BDM customers. “Although
I have met some of our customers personally only once or twice, I
feel we are best of friends.”
Off
the job, Gwen is a wife, mother of two, and a proud grandmother to
a five year old and a one year old. She is an avid curler in the
winter, (the sport made well known during the 2002 Salt Lake City
Olympics) and, last summer, “caught the golf bug”. She
and her husband now own a trailer at “the lake” and
spend many hours at this new sporting interest.
BDM
is proud to have Gwen as an integral part of delivering on our
commitment to quality service for our customers.
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